Shipping Policy (USA & Puerto Rico)
Last Updated: [Insert Date]
1. General Information
All orders are processed within [1–3 business days] after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard (U.S. Mainland) | 3–7 business days | Calculated at checkout |
| Expedited (U.S. Mainland) | 2–3 business days | Calculated at checkout |
| Puerto Rico Standard | 5–10 business days | Calculated at checkout |
Delivery delays can occasionally occur due to weather, carrier issues, or customs processing.
3. Shipment to P.O. Boxes or APO/FPO Addresses
We ship to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses. Please note that shipments to P.O. Boxes, APO/FPO, and Puerto Rico may take longer to arrive.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Our store is not responsible for any customs or import taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or other charges) are the responsibility of the customer.
6. Damages
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. Missing or Delayed Packages
If your package does not arrive within the estimated delivery window, please check the tracking information provided. If you need further assistance, contact us at [[email protected]] and include your order number.
8. Contact Us
For any questions about shipping or delivery, please contact our Customer Support team:
📧 [[email protected]]