1. Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may be eligible for a return, exchange, or refund in accordance with the terms below.
2. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- It must also be in the original packaging.
- Your return request must be submitted within [30 days] of delivery.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or plants)
- Personal care or hygiene items
- Gift cards or downloadable software products
- Custom or personalized items
- Clearance or final-sale items
3. Return Process
To initiate a return, please contact us at [[email protected]] with your order number and reason for return.
If your return is approved:
- We will provide you with a Return Authorization Number (RMA) and instructions on where to send your package.
- Returns sent without prior authorization may not be accepted.
- You are responsible for paying your own shipping costs for returning the item unless the return is due to an error on our part (e.g., wrong or defective item).
4. Refunds
Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.
If approved:
- Your refund will be processed within [5–10 business days] to your original payment method.
- Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Shipping costs are non-refundable, unless the return is a result of our error.